AgenZ Group

At Groupe AgenZ, we take the protection of your personal information seriously. We are committed to complying with applicable laws, including Québec’s Act respecting the protection of personal information in the private sector (Law 25).

This policy describes how we collect, use, disclose, retain, and protect your personal information.

1. Personal Information
Personal information refers to any information that can identify an individual, directly or indirectly (e.g., financial, medical, or personal information).

2. Collection of Information
We collect only the information necessary to:
-Provide insurance and financial planning services  
-Verify your identity  
-Comply with legal and regulatory obligations  
-Prevent fraud and manage risk

3. Use and Disclosure
Your personal information is used only for the purposes for which it was collected. It may be shared with:
-Insurers  
-Service providers  
-Authorized partners

We ensure these parties maintain an adequate level of protection.

4. Consent
We obtain your consent for the collection, use, and disclosure of your personal information, unless otherwise permitted or required by law.You may withdraw your consent at any time, subject to legal or contractual restrictions.

5. Retention and Destruction
Personal information is retained only as long as necessary to fulfill the purposes for which it was collected and in accordance with legal requirements. It is then securely destroyed or anonymized.

6. SecurityMeasures
We have implemented appropriate security measures to protect your personal information against:
-Unauthorized access
-Loss or theft,  
-Improper disclosure or use.

7. Transfers Outside Québec
In some cases, your personal information may be transferred outside Québec. In such cases, we conduct a privacy impact assessment (PIA) to ensure adequate protection.

8. Your Rights
You have the right to:
-Access your personal information
-Request corrections  
-Withdraw your consent  
-File a complaint

9. Privacy Officer
For any questions, requests, or complaints:
‍
AgenZ Group –Compliance
620-3055 Saint-Martin West
Laval, QC H7T 0J3
conformite@agenz.ca

‍10. Policy Updates
This policy may be updated at any time to reflect legal or operational changes.